AndersonPC is growing again and looking to add 2 new technicians to our team.  Our dynamic team is looking for high integrity people that are dependable and certified.

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Skills Requirements:

  • Excellent people skills and excellent telephone manner.
  • Competency in diagnosing, troubleshooting and resolving system and network related issues on servers, desktops, peripherals and related equipment.  Wide experience with a variety of systems and environments.
  • Ability to concisely describe or summarize a problem and steps taken to diagnose and resolve it, in writing.
  • Ability to determine best practices and routines for various technical implementations and maintenance. Should be able to put processes in clear documentation.
  • Willingness and ability to learn new skills and use new types of information.
  • Personal responsibility and reliability.
  • Persistence to see a problem through to its resolution, and ability to research possible solutions when encountering resistance.
  • Multitask and move between complicated issues. Ability to remain calm and perform under pressure.
  • Adaptable to a continually changing and growing work environment serving clients to better their business.

Technical Requirements:

  • Minimum of 2 years of experience providing computer and network support and one industry certification.
  • Hands-on/practical experience with the Windows Server family 2003/2008/2012, all versions including SBS.
    Intimate knowledge of all current Microsoft Desktop Operating Systems.
  • Extensive experience with Active Directory, DNS, DHCP, etc.
  • Experience with Microsoft Exchange
  • Experience with network firewall and routing equipment.  Understanding of VLANs, routing, QOS, VPN tunnels is a plus
  • Experience with VOIP is a plus. (troubleshooting and installation)
  • Experience in the Managed Service Industry is a plus.
  • Autotask and N-able Ncentral experience is a plus.
  • Mac / Linux experience a plus.

Responsibilities:

  • Execute internal and client facing technical requests.
  • Assist in development of standards and procedures.
  • Assist in the management and upkeep of several client network systems.
  • Document all work performed in ticketing system.

Benefits & Values:

  • Base salary plus bonuses.
  • Health, dental, and vision coverage provided.
  • Certification training and tests provided.
  • Employee profit sharing.

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