Yep, AndersonPC is growing again and looking to add another customer service representative to our team.  Our dynamic team is looking for high integrity people that are dependable and certified.

APPLY HERE

AndersonPC is growing again and looking to add a new Customer Service Representative (CSR1) to our team.  Our dynamic team is looking for high integrity people that are dependable and certified.
Skills Requirements:

  • Excellent people skills and excellent telephone manner.
  • Ability to determine best practices and routines for various technical implementations and maintenance. Should be able to put processes in clear documentation.
  • Willingness and ability to learn new skills and use new types of information.
  • Personal responsibility and reliability.
  • Persistence to see a problem through to its resolution, and ability to research possible solutions when encountering resistance.
  • Multitask and move between complicated issues. Ability to remain calm and perform under pressure.
  • Adaptable to a continually changing and growing work environment serving clients to better their business.

Technical Requirements:

  • Minimum of 2 years of experience providing computer and network support and one industry certification.
  • Intimate knowledge of all current Microsoft Desktop Operating Systems.
  • Working with a VOIP phone system is a plus. (routing calls in and out of office)
  • Experience in the Managed Service Industry is a plus.
  • Autotask experience is a plus.

Responsibilities:

  • Schedule and managed internal and client facing technical requests.
  • Work with clients to open service requests, update, and manage progress of requests.
  • Assist in development of standards and procedures.
  • Assist in the management and upkeep of several client network requests and projects.
  • Document all work performed in ticketing system.
  • Schedule all onsite and remote work.
  • Be an advocate for our clients.

Benefits & Values:

  • Base salary plus bonuses.
  • Health, dental, and vision coverage provided.
  • Employee profit sharing.

APPLY HERE